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Customer Care Hub 🌟

Welcome to our Customer Care Hub, your one-stop destination for all the essential information you need to have a seamless and enjoyable shopping experience with us. Explore the sections below to discover everything you need to know:

🚚 Shipping Information

We're excited to bring our handcrafted candles and accessories to your doorstep. To ensure a smooth shopping experience, please find our Shipping Information below:

1. Processing Time

  • Orders are typically processed within 1-3 business days from the date of purchase.

  • Custom orders or personalized items may require additional processing time.

2. Shipping Methods

  • We offer a variety of shipping options to accommodate your needs.

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Express Shipping: Estimated delivery within 3-5 business days.

3. Shipping Charges

  • Shipping charges are calculated based on your location and chosen shipping method during checkout.

  • Free shipping may be available for orders exceeding a certain value. Please check our website for current promotions.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • You can track your order's progress through our website or the carrier's website.

5. International Shipping

  • We offer international shipping to select countries. Shipping times may vary depending on your location.

6. Order Updates

  • We will keep you informed about your order's status, including confirmation, processing, and shipment notifications.

7. Shipping Partners

  • We work with trusted shipping partners to ensure your order arrives in perfect condition.

8. Delivery

  • Please ensure that someone is available to receive and sign for the package during the expected delivery window.

  • If delivery is unsuccessful, your package may be taken to a local pick-up location.

If you have any questions about shipping, tracking, or delivery, please contact our Customer Support team at We're here to assist you in every way we can!

Thank you for choosing Bumbi Casa for your unique handcrafted candles and accessories. We look forward to brightening your world with our products. 🕯️🌍📦

🛍️ Return & Refund Policy

At Bumbi Casa, your satisfaction is our priority. We strive to ensure that every product you receive meets the highest quality standards. However, we understand that situations may arise where you may need to return or seek a refund. Please review our Return & Refund Policy below:

1. Returns

  • If you receive a product that is damaged, defective, or not as described, please contact our Customer Support within 3 days of receiving your order.

  • To initiate a return, please provide clear photos of the product and packaging to help us assess the issue.

  • Returns must be in their original packaging and condition.

  • We will provide you with return instructions and address details for your specific case.

2. Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Please note that refunds may take some time to be reflected in your account, depending on your payment provider's policies.

3. Non-Returnable Items

  • For hygiene and safety reasons, certain items including candles that have been burned, used wax sachets, and custom-made products are non-returnable.

4. Shipping Costs

  • Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error.

5. Exchanges

  • We currently do not offer exchanges. If you wish to exchange a product, we recommend returning the item and placing a new order.

We are dedicated to ensuring your shopping experience with us is seamless and enjoyable. If you have any questions or concerns about our Return & Refund Policy, please contact our Customer Support team at .

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