🛍️ Return & Refund Policy

At Bumbi Casa, your satisfaction is our priority. We strive to ensure that every product you receive meets the highest quality standards. However, we understand that situations may arise where you may need to return or seek a refund. Please review our Return & Refund Policy below:

1. Returns

• If you receive a product that is damaged, defective, or not as described, please contact our Customer Support within 3 days of receiving your order.

• To initiate a return, please provide clear photos of the product and packaging to help us assess the issue.

• Returns must be in their original packaging and condition.

• We will provide you with return instructions and address details for your specific case.

2. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

• Please note that refunds may take some time to be reflected in your account, depending on your payment provider's policies.

3. Non-Returnable Items

• For hygiene and safety reasons, certain items including candles that have been burned, used wax sachets, and custom-made products are non-returnable.

4. Shipping Costs

• Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error.

5. Exchanges

• We currently do not offer exchanges. If you wish to exchange a product, we recommend returning the item and placing a new order.

We are dedicated to ensuring your shopping experience with us is seamless and enjoyable. If you have any questions or concerns about our Return & Refund Policy, please contact our Customer Support team at bumbicasa@gmail.com .